Montgomery County Sheriff Sgt. Lewis of RDC shares this information on call stacking:
This is where I am at on stacking. Using WT as our Guinee Pig, they request to have all ALPHA and OMEGA (minus EMD 9 Omega) stacked. They also requested the following Fire Call Types stacked:
- INVEST – wires, smoke, misc, illegal
- FIRE – tree and small grass
- Elevator – no Illness
- FALARM – residence
- Water – structure or street
- CO – no Illness
- Lift – no injury
For time’s sake and also easier flexibility I created a new monitor view for our dispatchers. Doing so allows them to simply change their monitor view, allowing all the calls I marked for stacking to appear in a “Fire Pending (STACKED CALLS)” window. Doing it this way allows the call type to route to appropriate pending window and also means you and I do not need to change responses or use a command to place an agency in storm mode.
Having everyone stack the same call types is how I have it set at the moment (the calls mentioned above). That being said, I understand an agency may have additional BRAVO or maybe even a few CHARLIE calls they want assigned to STACK. Because of this possibility I am building another view that will have separate stacking windows for each agency.
I have attached a screen shot of what the dispatchers would be monitoring. The top window is stacked and the bottom window is pending calls that are not stacked. I will work this weekend to build out the second option for individual agencies. Early next week, I will have a video put together, and sent to each RDC fire client, demonstrating both options.
God willing we will not have to use this, but if we do, we will assign a 4th fire dispatcher to monitor stacked calls ONLY. They will assign each stacked/pending call as requested by a unit on RDC FIRE 1.